Thank you for choosing Bash Academy for your training!
By confirming your booking, you agree to be legally bound by our Terms and Conditions.
A hard copy of your receipt will be ready for you on the day.
Please read the following course information carefully:
If you have any questions please don’t hesitate to ask, our inbox is always open!
We look forward to meeting you soon.
A non-refundable deposit is required at the time of booking. The balance is due on the first morning of your course. If full payment is not received, Bash Academy reserves the right to refuse the client a place on the course. Should you have a discount code or credit on account, please apply this at checkout as these will not be accepted once payment has been made. Bash Academy reserves the right to change course prices or run offers at any time. Once a course booking has been made, the price paid is final and no price difference can be refunded retrospectively in the event a course price reduction or subsequent offer occurs.
All course fees are non-refundable and non-transferable. Bash Academy is unable to offer refunds for delays or cancellations due to “force majeure” events outside of our control. Such situations include but are not limited to flooding, adverse weather conditions, torrential rains and storms, traffic issues, industrial actions or terrorist attacks. We will contact you as soon as possible in the event of any delay or cancellation outside of our control. Please note, Bash Academy cannot be held responsible for any loss of income, accommodation/travelling costs clients may incur due to the cancellation of courses.
Booking Confirmation
Whether you book a training course online or over the phone, you will receive a confirmation email within 24 hours to confirm your booking. Please note, no booking is confirmed until an email is received. A payment receipt does not constitute a booking, only the confirmation email. If you have not received confirmation within 48 hours of booking, please call Bash Academy on 0191 466 1404 or email info@bashacademy.co.uk. If the course you wish to book is due to start less than 48 hours prior to your booking, please call us directly on 0191 466 1404. We can then fast-track your booking and send an email to confirm as soon as your payment has cleared. Payment receipts are available upon request up to 12 months after the course date.
If you change your mind about the course, you must let us know no later than 14 days after the date on which we send you the booking confirmation email. Should you wish to exercise your right to cancel, please email or call us as set out above.
Rescheduling requests for extenuating circumstances (such as a medical issue with evidence) may be considered at the directors’ discretion when more than 21 days’ notice has been given before the course start date. We will consider each rescheduling request on its merits. It is entirely at our discretion as to whether a rescheduling request is granted. Proof of reason may be requested. If Bash Academy deems the reason valid, an administration fee of £50.00 per course date will be charged. Where rescheduling is agreed, but an immediate rescheduling date isn’t possible, a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Once again, this is at the discretion of Bash Academy. Credits will be valid towards full price training courses only and will be valid for 6 months from the rescheduling request. After this time, the course fee/ deposit on account will be forfeited. Please note, in no circumstances can course fees be refunded.
Failure to attend your course, or cancelling outside of the statutory cooling off period, will automatically result in a liability to pay the full course fee. We kindly ask you to ensure that you have childcare, travel arrangements and a backup plan in place to avoid cancelling at short notice.
With all rescheduling requests, please contact the Bash Academy team on 0191 466 1404 or tara@bashacademy.co.uk . We aim to respond to all correspondence within 48 working hours.
Please note that bookings made must be in the name of the person attending the course. No booking is transferable to an alternative client unless there are extenuating circumstances. In the case that Bash Academy does grant a transfer of names, an administration fee of £25.00 will be applied. Any changes to name must be given 48 hours prior to the course date. If, for any reason, Bash Academy cancels the course you have booked, we endeavour to give at least 24 hours’ notice to each affected client and, where possible, offer an alternative date and time.
Should you fail to attend your original training dates for any reason and the course later be amended in content or removed from our list of courses offered, no refund will be offered. Please note, any course fees on account can be used towards payment for an alternative course within 6 months of the original booking date. Clients who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of payment) will lose any course fees on account. In these circumstances, we cannot offer any refunds or further credits.
Due to restrictions in public liability insurance, we are only able to accept clients who are aged 16 years or over for our training courses.
Medical Conditions
Our courses aim to be as inclusive as possible, but our insurance stipulates a number of factors to consider regarding medical conditions. With this in mind, please make us aware of anything that you believe may affect your practical training. Please note, we do not recommend that clients who are under 12 weeks or over 32 weeks pregnant take part in any training. We ask that all medical, neurological, physical, mental or learning conditions are disclosed at the time of booking. Please rest assured that these will be dealt with in the strictest of confidence. Some conditions may hinder the ability for a client to participate fully and as an important part of training is to deliver and receive treatments, if a medical condition prevents this it may result in being refused access or not being accredited. We will, of course, make adjustments where possible and practical to accommodate specific medical conditions, but please be aware that a medical certificate may be requested and required in line with our insurance obligations. Failure to disclose a known condition may prohibit participation in a training course and may result in a loss of course fees.
Special Educational Needs Training
Please make us aware of any particular learning requirements you may have. This will allow us to alter plans and make your practical training run as smoothly as possible. We always endeavour to include clients with special requirements within our main course delivery. However, we appreciate that this may not be appropriate for all and that those with specific needs benefit from tailored training on a one to one basis. We can guide you on which courses may be best designed for you where possible adjustments or special arrangements will be considered. Please note, an additional cost will apply for one to one training.
Free tea and coffee is available throughout the course and we have fantastic food outlets on site. Parking is free in Row E only.
Please use the Bash Academy website ‘Contact’ page where there are detailed directions – www.bashacademy.co.uk to help understand the location of your course or contact us directly on 0191 466 1404 where we are more than happy to pass on detailed information of where to find us.
Late arrivals (after the course starts, after lunch or breaks) may be accepted or refused entry – this is at the discretion of the trainer on the day or the Bash Academy management team. This policy is in place to reduce disruption to all other clients on the course. In the event that you are late arriving in the morning and denied entry, please contact Bash Academy directly on 0191 466 1404 or info@bashacademy.co.uk. Please note an administration fee of £50.00 will apply to reschedule your training. If you are late returning from lunch or breaks and denied re-entry to the course, you will be unable to complete your course and will lose all fees. All clients must attend the full day’s training. Should you choose or need to leave a course before the course concludes, you will lose any course fees and may not achieve your accreditation.
Smoking is not allowed in the building or near the exits. Your tutor will direct you to the designated smoking area on site.
You are welcome to use someone you know as your model, or alternatively please feel free to post your requirements in our group chat where we have over 350 models waiting – click here to join. If you would like a model with specific qualities (ie: specific brow/lip shape/ no previous SPMU etc) it is always best to use someone you know. Please arrange your models as far in advance as possible and remind/confirm them the day before their treatment. Model times are usually 1pm and 3pm for Nanoblading/ Lip Blush Beginners Courses and 3pm for Conversion Courses.
Please be fully aware that it is your responsibility to source this person and ensure that they are suitable, i.e. no contraindications or conditions that will interfere with their ability to receive the treatment. Although we do our best to help and make it as easy as possible for you to find models, we cannot take responsibility if your model does not show on the day. In this rare and unlikely situation, we have alternative methods for practice and assessment.
Our company policy is to be inclusive of all, so we have no restrictions on who attends our courses. With that in mind, you may find that you are involved in a mixed sex group. Where, for whatever reason, you require training in a same sex environment, please call or email us before you book the course, so we can accommodate your needs. We take all personal requests very seriously, and always endeavour to ensure every client feels comfortable throughout their training.
As all courses are taught in English, we ask that clients have a strong command of the English language (both written and spoken). This enables your course teacher to fairly assess a client’s competence to achieve any accreditation. If clients wishing to train feel they may experience issues due to language difficulties, please advise at the time of booking (via phone or email) as we will try to accommodate you through one to one training. Please note, additional costs apply for these types of training (see our Training pages for prices). Any client signing up for a course without sharing language challenges and ultimately aren’t able to participate or understand the teaching comprehensively may be refused accreditation which would unfortunately mean any course fees paid be forfeited.
Discrimination against staff, tutors or other learners is taken very seriously and will result in you being asked to leave the course, without refund. We try our best to ensure that our teaching styles are fully inclusive and adaptive for every learner and endeavour to meet each individual learners needs. For this reason we ask every learner to be tolerant of each other and patient of different abilities within the group. If you notice another learner who is struggling, please let your tutor know discreetly.
Any discriminatory or bullying behaviour will not be tolerated. Discrimination is treating another learner differently because of their age, sex, race, disability or appearance. Discussions will be a part of your course; please respect each individual opinion and allow everyone to participate equally. Anyone deemed to be not following our terms and conditions will be asked to leave the course without refund.
Use of phones/cameras for photography or video is not permitted during training courses without prior approval. Detailed training notes are provided at the time of booking. Our post course support is something we pride ourselves on, and as such we are always on hand to assist with any queries following your training, therefore recording course content should not be required. Please note, tutors may occasionally take photos or videos during training courses, but this will only take place with the prior consent of all clients taking part on that course. How images are used will be discussed on the day, but usually this will be for marketing purposes. If you cannot be photographed for religious or safety reasons please make your tutor fully aware as soon as possible.
Starter Kits
If your course requires a starter kit it will always be clearly stated in the ‘Do I need a starter kit?’ section of the course page. Most of our PMU courses include a starter kit. Lip Blush Conversion is for qualified machine technicians, therefore please bring along your own machine and kit. If you attend without the correct equipment, you may be denied entry to the course without refund. The kits are intended for training/case studies and you may need to purchase additional items as you progress.
Following your practical training, you will receive a Bash Academy diploma by email (as discussed below) which will allow you to apply for insurance to begin working on members of the public. This covers you to begin working on a self-employed basis and to take payments should you wish.
We highly recommend ABT or Insync insurance with discounted rates available for Bash Academy students. Discount codes are given out during your course. Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our Diploma. Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. Bash Academy cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking. If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. We will take you through how to apply for a Local Authority Tattoo licence during the course, however every council has their own interpretation of the bylaws. Therefore, it is your responsibility to research and apply all of your own Local Authority rules. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change the use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable. We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.
Depending on your course, the certificate will either be given in person on the day or sent by email within one week. Certificates are provided to meet the needs of insurance providers. Should you fail to receive your certificate please let us know as soon as possible by email info@bashacademy.co.uk. It is your responsibility to let us know within 30 days of the course if you haven’t received your certificate, beyond this time the below fees will apply. If you require your name to be changed on your certificate we will require the relevant evidence and fee. Replacement certificates (sent by email or hard copy by post) for training completed more than 30 days ago is £25 per certificate. Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.
Complaints
Bash Academy is committed to providing excellent training to all of our clients. Therefore, if you have any concerns on the day of your training, please raise this directly with your trainer as most concerns can be overcome this way. If however, you do not feel you can broach this with your trainer, please email info@bashacademy.co.uk with the details of the difficulty or issue you faced. We ask that any email of this nature is received in writing within 5 days of your training course. Anything raised will always be dealt with by management in the strictest of confidence. Please rest assured, we take any feedback very seriously and therefore all complaints are investigated appropriately and thoroughly. We aim to respond to all such correspondence within 5 working days.
For general enquiries please contact:
info@bashacademy.co.uk or call Bash Academy on 0191 466 1404
Housekeeping:
Please note the following at all times:
This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
How we use any personal data you give us is set out in our Privacy Notice: https://bashacademy.co.uk/legal/privacy-policy/
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
Have a few questions before you book? No problem, leave your details below and we’ll get back to you ASAP.
