delivery and returns policy

Delivery

We ship items Monday to Friday. Most items will be dispatched within 1-2 working days using Royal Mail or Hermes. Next Day Delivery cut off time is 2pm.

UK Shipment OptionsCourierDelivery Time*Cost
In-Store pick-upNo CourierSame dayFREE
1st Class under £50Royal Mail2-4 Days£2.50
Over £50Roayl Mail2-4 DaysFREE
Next Day (M-F)Royal MailNext Day£8.99

Returns

All returns, exchanges and claims for goods damaged in transit must be made within 14 days of receiving your order.

For refunds and exchanges you must return the original item to us with the original packaging and in newcondition. The contents and quantity of the product must be as originally sold.

Products that are in liquid format such as Adhesives, Cleansers, Superbonder, Glu Stop, Removers and Accelerators are NON REFUNDABLE.

If you are experiencing issues with your glues/liquids, you must get in touch with us within 14 days so we are able to investigate. After this time, we are unable to look into these issues.

All returned goods must be properly packed and sent by recorded delivery.

Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description about why you are returning the products.

Additionally, we are unable to offer refunds for the initial postage costs of your order unless the returned products are deemed faulty.

Refunds for cancelled and returned goods will be made as soon as possible and within 30 days of the notification of cancellation.

IF YOU BOUGHT A PRODUCT OR SERVICE FROM US (BY TELEPHONE, OR ON OUR WEBSITE), YOU ALSO HAVE THE RIGHT TO CANCEL AND RETURN YOUR UNOPENED PRODUCT ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION.

Return Address

Bash Studio Ltd.

Unit 33

North Tyne Industrial Estate

Newcastle upon Tyne

NE12 9SZ

YOUR FEEDBACK

If you have any questions about our terms and conditions, the practices of our sites, or your dealings with us, please contact us and let us know. Alternatively, if you have any specific questions, please email us at info@bashbeautyacademy.co.uk

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